Terms And Conditions

  • CRYSTAL SKY LINE DOCUMENTS CLEARING SERVICES maintains thecrystalskylineimmigration.comWebsite (“Site”).”
  • “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.”
  • “Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
  • “We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’
  • “Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
  • “Cardholder must retain a copy of transaction records and Merchant policies and rules’’
  • “User is responsible for maintaining the confidentiality of his account’’
  • PAYMENT CONFIRMATION – Must mention the process of how the customer will receive the payment confirmation (ex; by email or SMS or mail) and the time the payment confirmation will reach the customer (ex. Within 24 hrs).

Example: Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

  • CANCELLATION POLICY – The expected time span for reporting the services ordered to be cancelled and the conditions under which cancellation will be allowed.

Example: Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

  • REFUND POLICY – must detail the refund policy clearly on the Website to inform Cardholders of their rights and responsibilities.
  • Refunds will be done only through the Original Mode of Payment”

***For No Refund Policy and NO Cancellationthis must be very clearly communicated to Cardholders before the purchase decision is made, to prevent misunderstanding and disputes.

  • SERVICES PRICING and its DESCRIPTION– inclusion is mandatory, should be mentioned while the website is being reviewed.